Outlook Modes

A customer of Exchange Hosting Service is licensed to use the latest version of Outlook, so we can provide you with Outlook 2007, which we highly recommend. Contact us for a download link. If you're stuck with Outlook 2000 for the moment, here is what you need to know.

Outlook XP/2002 and later eliminated a lot of confusion by having one mode, which supports all different types of servers.  If you're using Outlook XP or later, you don't have to worry about what mode you're in.

Outlook 2000 can be installed in three different modes. There is a mode for 'no email', one for 'Internet mail only', and one for 'Corporate or Workgroup'. 

In order to fully utilize Exchange Hosting Service, you need to have Outlook running in the Corporate or Workgroup mode. 

Here's how to determine which mode your copy of Outlook 2000 is currently operating in, and how to switch to Corporate/Workgroup mode if necessary. 

From the Help menu, choose About Microsoft Outlook. 

If it's in Corporate or Workgroup mode, it will say so, as in the screen shot above. If yours does not say Corporate or Workgroup, you need to 'reconfigure mail support'. 

Changing from Internet Mail Only mode to Corporate/Workgroup mode

If you have not used Exchange server before, you may need to change your Outlook configuration from "Internet Mail Only" mode to "Corporate or Workgroup" mode.

In Outlook 2000 this is done from within Outlook. Previous versions required you to run Outlook setup to make the change. 

1. On the Tools menu, click Options
2. On the Mail Delivery tab, click Reconfigure Mail Support.
3. On the email service options page, click to select the option you want, which is Corporate or Workgroup. Click Next.
4. Read the warning message and then click Yes. Outlook will close. 
5. Start Outlook. The Windows Installer will start and install the required files. You will need your Outlook or Office CD-ROM. 
6. Close Outlook. 

The next step is to add a new profile for Exchange Hosting Service. See the Outlook 2000 profiles page for step-by-step instructions on adding a new profile.